Technology is rapidly being integrated into the courier world, the latest examples are improving the clients experience of the service, whilst simultaneously lowering the couriers operating costs. Showing exactly how new technology is improving the efficiency of established industries.
Planning delivery routes for their drivers
The latest satellite navigation route planning software is being used by couriers to plan the routes for their delivery drivers. This is to ensure that they cover the deliveries in the shortest amount of time, using the least amount of fuel. This is driving down the cost of each delivery.
By using the route planning software the couriers are now in a position to estimate when each of the deliveries loaded onto a van are expected to be delivered. Using this knowledge they are improving the customer service level by contacting each recipient when a parcel is loaded on a vehicle. They are informing them that their parcel is out for delivery, advising a one hour time slot when it is expected to be delivered and advising them what to do if they will not be available to accept the delivery. The result is that customers to not have to wait in all day for their deliveries, and the couriers are increasing the number of parcel delivered on their first time attempt, reducing their delivery costs.
The latest customs clearance automation systems are enabling air express couriers to submit manifests for the goods on their flights to customs whilst they are on route in flight. For items that are not flagged and need to be inspected by customs, they can go straight to the local delivery depot. This means that many international deliveries now have reduced transit times due to a reduction in the time customs are taking to clear goods. Helping urgent shipments to be delivered in lower transit times, resulting in a higher demand for their services.
Each parcel sent through a courier service needs to have a barcoded label on. These barcodes are scanned at each point a parcel is moved, and automatically uploaded to an online web site where these tracking scans can be viewed. This enables clients to view the status of their shipments as they move in transit. Reducing the need to call customer service and providing greater customer service. This is especially important for clients who send long distance international shipment for example a parcel to USA from UK. As these shipments are often more valuable and clients satisfaction is higher if they are able to track their delivery.
These examples clearly demonstrate how the parcel delivery industry has adopted the latest technology in its operations to improve customer satisfaction and reduce costs. This results in a situation that is advantageous for both the customer and carrier.